ForeSee

It may be the end of the year, but that didn't stop Apple (NASDAQ: AAPL) from ruling headlines with rumors, iOS success stories and a major China Mobile (NYSE: CHL) announcement. In addition to Apple, Amazon (NASDAQ: AMZN) made headlines after announcing record sales during the holiday shopping...

Answers.com has taken a big step towards fleshing-out its total brand reach in the social age. The privately-held website has acquired ForeSee, a customer service company that tracks consumers measurements on web, mobile and social media platforms, among others. According to TechCrunch, Answers...

If Apple (NASDAQ: AAPL) uses Net Promoter to measure customer loyalty, it might be in for a rude awakening. Based on the results of the Net Promoter Score, it appears that Apple has a detractor number of 13 percent. This finding is based on one question that asks survey participants, "On a scale...