Amazon Connect

William Blair's Bhavan Suri attended the Enterprise Connect Expo and the main takeaway of the event was Amazon.com, Inc. (NASDAQ: AMZN)'s release of its virtual contact center, Amazon Connect. Suri commented in a research report on Friday that Amazon Connect is a self-service contact center...

This week, Amazon.com, Inc. (NASDAQ: AMZN) launched its news Amazon Connect product, a cloud-based customer contact center service. According to Global Equities Research analyst Trip Chowdhry, Amazon Connect could be very bad news for cloud rival Twilio Inc (NYSE: TWLO). Chowdhry spoke with four...