Sebastian Siemiatkowski

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna's policy, based on CEO Sebastian Siemiatkowski's recent remarks. What Happened: Speaking at the London SXSW, Siemiatkowski noted that Klarna has reduced its workforce from 5,500 to approximately 3,000 after AI came into...

Chamath Palihapitiya has weighed in on the implications of Swedish buy now, pay later firm Klarna significantly scaling back its reliance on artificial intelligence for customer service, suggesting it could signal a broader challenge for AI-first startups. What Happened: Palihapitiya took to social...