customer service

Chamath Palihapitiya has weighed in on the implications of Swedish buy now, pay later firm Klarna significantly scaling back its reliance on artificial intelligence for customer service, suggesting it could signal a broader challenge for AI-first startups. What Happened: Palihapitiya took to social...

The Biden-Harris administration has initiated a new program, “Time Is Money,” aimed at alleviating the burdens and inconveniences imposed on American citizens by corporations. What Happened: The unveiling of the initiative was made public on Thursday by President Joe Biden and Vice...

Nintendo Company Ltd. (OTC: NTDOY) has announced the Nintendo Switch repair subscription service will no longer be available in Japan after a mere year of operation. The company revealed that new subscription contracts and renewals will cease as of Aug. 31, 2023, according to IGN. ...

Listening to customers is good for business. A single customer service call can make the difference between keeping and losing a customer, according to a new survey conducted by 3Gem Research & Insights and data collected by the Callminer 2018 Churn Index Survey.  Callminer found that 91...

Warren Buffett knows a thing or two about building a successful business. On Tuesday, he shared some of his wisdom when he spoke at a Goldman Sachs' Small Business panel event at LaGuardia Community College. Buffett was also joined by Goldman Sachs (NYSE: GS) CEO Lloyd Blankfein and Twitter...

Comcast Corporation (NASDAQ: CMCSA) ranks lowest of all Internet providers for customer satisfaction, according to the American Customer Satisfaction Index. Channel checks are always helpful. Benzinga had its own unfortunate experience with Comcast this week. After having several internet...